Hotels
Room requests, sent to the team that handles them.
Each room has its own QR code or NFC tag. Towels, housekeeping, and the desk arrive with that room attached. Guests just scan with their phone camera. ReferLift does not check guests in.
How does a hotel guest request reach the team?
The guest taps the room code, and the inbox shows that room before anyone walks upstairs.
- 1
Room 204 taps Towels
The code is already that room. The guest does not type a room number.
- 2
The inbox shows the room
Housekeeping sees Room 204. Staff choose which request types alert them.
- 3
On it, then resolved
The guest can see that it is being handled. The phone at the desk stays available.
How do I set up room request codes?
Create the property, add each room, and print or write a code that already names that room.
- 1
Add the property and print the room signs
Create the hotel account, add each room or area, and print a QR sign for it. The same link can be written to an NFC tag. The code already is that room, so the guest does not pick a room from a list.
- 2
The guest sends the request in the browser
The guest scans or taps, chooses a request, and sends it. The page runs in the phone browser. English and Spanish are available on the guest page. Guests just scan with their phone camera.
- 3
Staff see the room and respond
The shared inbox shows the room and the request. The team accepts it and marks it resolved. The guest can see that it was handled. Staff can open the same inbox in a phone browser.
Pricing
How much does the hotel guest request plan cost?
The hotel plan costs $49 per property per month after 15 days free, not per room.
Hotels
First 15 days free, then $49
Room QR requests, a staff inbox, and printable signs. Guests just scan with their phone camera. Built for faster service and fewer trips to the room.
Create your hotel accountQuestions
Common questions
- Do guests need to install a hotel app?
- No. Guests scan a QR code or tap an NFC tag and use the phone browser. ReferLift does not ask the guest to download an app.
- What does the hotel guest request app cost?
- The hotel plan is $49 per property per month after a 15-day free trial. A card is required to start. You can cancel anytime. The price is for the property, not per room.
- How does the 15-day free trial work?
- The first 15 days are free. A card is required up front, before the trial starts. You can cancel anytime. ReferLift does not offer a no-card trial.
- Can one product cover the hotel and the restaurant?
- Yes. A hotel property is the $49 plan. A restaurant location is the $79 plan. An inn with a dining room uses both plans if both sides take guest requests.